Tag: Online Community

  • Community Strategy Design

    Community Strategy Design

    I was first introduced to the concept of a design process in my sophomore year of college. I was taking a sculpture class and we were preparing to start on our self-portrait busts. Our professor had us read “The Universal Traveler” by Koberg & Bagnell, follow the process they describe in the book, and keep […]

  • Metaverse: Season 3 of the Cohere Podcast

    Metaverse: Season 3 of the Cohere Podcast

    During Season 2 of the Cohere podcast, Dr. Lauren Vargas and I examined the role networks play in our lives – from the obvious to the subtle. In Season 3, Lauren and I are exploring the topic dominating the discussion of our collective digital future: the Metaverse. Our intention is to have a discussion will […]

  • Promoting & Sustaining the Value of Community Across the Organization (Community Value Part 4)

    Note: this is the fourth and final post in a series about community value. If you missed “A Perspective on Community Value“, “Understanding the Community Opportunity“, or “Developing Community Strategy, Goals & Measurements“ I’d recommend starting there. In many organizations, community’s territory is often limited to an ill-defined middle ground between support and marketing functions. This […]

  • Developing Community Strategy, Goals & Measurements (Community Value Part 3)

    Note: this is the third in a series of posts about community value. If you missed “A Perspective on Community Value“ or “Understanding the Community Opportunity“, I’d recommend starting there. Co-Author: Brian Pagels This post (part 3 of a 4 part series) builds on the concepts outlined in “A Perspective on Community Value“ and “Understanding the […]

  • Understanding the Community Opportunity (Community Value Part 2)

    Note: this is the second in a series of posts about community value. If you missed “A Perspective on Community Value“, I’d recommend starting there. In the last decade, many companies have come to understand how valuable (and critical) their direct relationships with customers are. The most strategic organizations understand that these relationships are part […]

  • A Perspective on Community Value (Part 1 of a Series)

    This is the first of a four-part series on the topic of community value. The series is based in large part, on the output of a series of small-group working sessions and primary research that began in 2018, as well as learnings and observations from my career. A Personal Perspective I’ve worked with some form […]

  • The Cohere Podcast – Season 2 Update

    The Cohere podcast is in its second season. In season 1 covered a range of important topics related to communities and networks, including creating connection during the COVID-19 pandemic, the impact of the next 3 billion people coming online and how to create a collaborative online future with AI. We’re well underway with Season 2, […]

  • Developing a Transformational Community to Lift Families Out of Poverty with Jorge Blandón

    Leaders often use the word “transformation” to describe a small or incremental change, but the definition is “a thorough or dramatic change in form or appearance”. When using the phrase “Transformational Communities”, my intention is to define these communities as having a profound and thorough change effect on participating stakeholders. One of the most interesting […]

  • A Human-Centered Approach to Digital Leadership with Lauren Vargas, PhD

    A Human-Centered Approach to Digital Leadership with Lauren Vargas, PhD

    Too often the deployment of digital strategies and tools begins humans conforming to technology limitations instead of technology being deployed intentionally in the service of human needs and opportunities – a human-centered approach. Dr. Lauren Vargas joins me on the Cohere podcast to discuss bringing humans back into the center of the “digital transformation” conversation […]

  • Expert Interviews From the Customer Community 1.0 Era (’07-’09)

    It’s clear that the Corvid-19 Pandemic will drive the global economy into a recession. Periods of economic turbulence tend to have a catalytic effect on the role of online communities and related social and network-based experiences. In particular, it seems public participation increases, followed by corporate investment. We saw this play out with the investment […]