Hi Folks – a quick post to let you know that I am leading a discussion at the #OCTribe Online Community Meetup in SF this Wednesday night.
I’ve been involved with this meetup for many years, and it is an honor to be asked to speak!
Description and registration information follow. I hope we can meet Wednesday night!
Online Communities are Your Organization’s Future
I will present and then lead a discussion on:
- Why 20th century businesses aren’t adapting to 21st century realities, including mobile
- Why we need a fundamentally new and more expansive approach to building online communities in our evolving global economy (hint: mobile)
- How to manage one of the most important (and misunderstood / undervalued) organizational functions
- Why the roles of “Community Manager” and the Community Team need to evolve
- Emerging opportunities for businesses to create and exchange new forms of value with their communities and, in the process, become more sustainable.
This meetup and group is always high signal / low noise.
Are you a community manager or social media strategist or are you in charge of online community & social media at your organization? Are you in the Washington DC Area?
If so, you might find the Online Community Roundtable of interest. This is a small networking group / event that meets regularly to discuss issues, opportunities and trends with online communities, and represents leading organizations (large and small). This will be our first meeting in the DC area, and I’m very excited to be “taking the show” to the east coast.
The format is an hour of networking, followed by two hours of presentation and discussion about online communities and social media. The Roundtable is free, but you need to RSVP.
Date: Wednesday, July 8, 2009
Time: 6:00pm – 9:00pm
Location: Center for Global Development
Street: 1800 Massachusetts Ave NW
City/Town: Washington, DC
You must RSVP to attend:
Please note: even if you don’t have a Facebook account, you can still rsvp to the event.
If you have any questions, please email me .
The next Online Community Roundtable will be held Thursday, January 8 at SolutionSet in San Francisco.
The Roundtable is intended for seasoned community managers and strategists. We have room for 20 folks, and seats are going fast. The event is free.
To RSVP for the Roundtable, please go here:
About the Roundtables…
The Roundtables have been a regular, but intentionally “under the radar” gathering I’ve organized since July of 2005. The purpose of the Roundtable is to provide an open and safe environment for community practitioners to share experiences and best practices. It’s also an excellent excuse meet other interesting folks practicing in the online community and social media space.
* No sponsorships. Host organization provides space, food and beverages
* No pitches. Presentations should be about sharing experiences, having a discussion about a problem or issue you are facing, or reviewing a project or site you are working on.
* The guest list is up to Bill
* Bill sets final agenda based on topic appropriateness and time available
* “Soft” NDA: Blogging / Tweeting etc sessions is ok, unless presenter asks you not to.
Format for the 1/8 meeting:
5:00 – 6:00 Networking hour.
Drinks and food will be available.
6:00 – 7:30 Presentations.
After the networking hour, we’ll share thoughts on community. We request that you bring a 1-2 slide deck to talk to. Topics can range from:
* A report back from a conference
* A new community that you have recently launched
* A feature that you are developing, or are interested in discussing
* Challenges that you are facing in developing, growing or managing your community
* Or any other topic that you feel would be appropriate and enlightening to this audience.
Please email me if you have any questions: email@example.com
Are you a community manager or are you in charge of online community at your organization? Are you in the Bay Area?
If so, you might find the Online Community Roundtable of interest. This is a small netowrking group / event that meets regularly to discuss issues, opportunities and trends with online communities, and represents leading organizations (large and small).
Our next meeting is Tuesday, June 10 at Cyworld in SF. The session will last from 5:30 to 8:30. Please email me if you are interested.
Cross-posted from the Online Community Report.
We had a fantastic group of people at the Online Community Roundtable Wednesday (3/12) evening on Microsoft campus in Redmond.
Bob Rebholz of the Windows Live team was our host, and we scored space in the MS conference center (which rivals SAP Labs as the nicest space we have Rountabled in).
We had folks from Microsoft, Forum One, Intel, Full Circle Associates, OCLC, The Gates Foundation, Telligent, Trusera, VML and the University of Washington.
A few highlights from the evening:
User Experience: Categories vs. Folksonomies
The folks from the OCLC were struggling with the issue of wanting to introduce folksonomical content structures in to their site, and how to either compliment or replace hierarchical category structures.
Invitation and Community Growth
Trusera asked questions around growing community membership via “invitation”. Specifically, they are struggling with balancing growth velocity and member quality. The invitation process ensures quality by inviting “known” potential members and assuming members of their network are trustworthy. The problem is that this i generally a slow way to grow a network (gmail is an obvious exception to this statement).
Internal Usage Adoption
How do you incentivize internal staff and organization members to use new social tools? This question was posed by a non-profit foundation that is trying to roll out a new collaboration toolset, and is trying to asses the best path forward. Feedback from the roundtable group was: start small, test & get feedback (but pay attention to what they do as well as what they say), and ensure that the tools actually facilitate and enhance existing workflow, not disrupt or add overhead to it.
Qualifying and Representing “Activity”
The last session started as a conversation on incenting users, but to me, one of the most interesting dimensions was around tracking, qualifying and representing activity in a social system. The example given was tracking what help and training content someone read on a community, and then representing this as a level of “knowledge” via a widget on that persons profile on various social systems.
After every roundtable (including this one) I’m always struck by the caliber of folks working in this space, the level of real-world knowledge they posses, and they generous nature and willingness to share.
My notes are short, but we had two superstar notetakers (one was also a super-tweeter) in the room. For a play by play (and thanks to both Nancy and Teresa), please check out:
Notes from the Seattle Online Community Meetup – Nancy White
A Vertitable Online Community Smörgåsbord – Teresa Valdez Klein
Would you like to be invited to the next roundtable, or are you interested in hosting? Please drop me a note.
Want to keep up with Roundtable activities? Join the Facebook group.
We had a great group of social media and community strategists at the Online Community Roundtable at Forrester last night. A BIG thanks to Jeremiah Owyang and his colleagues at Forrester for hosting.
We had a range of organizations and perspectives represented, from non-profit, to startup to large commercial organizations. In attendance (cribbed from Jeremiah’s notes) were Intel, Webex, CyWorld, Charles and Helen Schwab Organization, Cadence, YouTube, Lithium, Leverage, LiveWorld, MotiveLab, Ringcube, Intuit, Symantec, VM Ware, Wyse, Babycenter, Tesla Motors, Joyent, SixApart, On24.
We start the evening with an hour of networking, which gives folks time to unwind and chat… and in this case de-stress from the horrible traffic. I generally start pestering folks to sign up for discussion lead slots about 30 minutes before the main session starts. We had six open slots last night, which led to 90 minutes of great discussion.
The sessions were:
1. Rich Reader: Netsquared Mashup Challenge
Rich gave an overview of the the N2Y3 Mashup Challenge. Form the Challenge FAQ it “is all about helping projects gain new insight into the data that applies to their mission-based activities. We believe that sharper insight leads to smarter decision-making about how best to spend limited resources and time.”
2. Jenna Woodul and Mark Williams – LiveWorld- “Online Community Redevelopment”
Jenna and Mark walked us through a case study on reclaiming a community gone wild. The keys? Expressing and modeling the desired culture, refining the role of moderator, and, in some cases, giving the members who want to run wild a place to play that is away from the general community population.
3. Charlene Li – Forrester – “Future of Social Networks”
Charlene gave us a sneak peak at her Graphing Social Patterns presentation. I don’t think it would be fair to her to give a full brain dump of this before the conference, but one of the most interesting ideas she put forward was the coming shift from “activities happening on social networks” to “social networks happening on top of activities”
4. Ken Kaplan – Intel – “Storytelling”
Ken led a discussion on the importance of storytelling in marketing activities in general, but also the importance of allowing the community to participate in the narrative.
5. Angie Ryan – Cyworld – “Casual Gaming, Social Networks, 3D Space / VR”
Angie led a very interesting discussion on virtual worlds, and gave a comparison of Cyworld Korea with Cyworld US.
6. Chris Kenton – MotiveLab “Marketing Integration”
Chris gave an accelerated history of marketing session. The money quote? Today’s marketers are 2 generations removed from
we are full! Awesome group of folks coming, including:
Autodesk, Intel, Joyen, WebEx, Cyworld, babycenter, Tesla Motors, Cisco, TechSoup and Symantec.
I’ll post a follow up tomorrow with details!
The next Online Community Roundtable is tomorrow (Thursday, 2/28) in Foster City, from 5:30 – 8:30. Jeremiah Owyang and the folks at Forrester will host.If you are interested in attending, please drop me a note. I have a couple of seats open.
Organzations attending include: Cyworld, Cisco, VMWare, WebEx, Joyent, Intel, and Symantec.The Roundtables have been a regular, but intentionally “under the radar” gathering since July of 2005.
The intention of the events is to provide an open and safe environment for community practitioners to share experiences and best practices. It’s also an excellent excuse to have a cocktail and meet other interesting people in the space.
To get an idea of what happens at one of the Roundtables, check out this report back from a previous Roundtable at SAP.
Microsoft is hosting a Roundtable on 3/12 on campus in Redmond. Please drop me a note if you are interested in attending that one as well.
The next Online Community Roundtable will be held Thursday, 2/28 in Foster City. Jeremiah Owyang and the folks at Forrester will host.
If you are interested in attending, please drop me a note.
Also, please note that capacity for this event is 25, so first come, first served. I expect this to fill up.
The Roundtables have been a regular, but intentionally “under the radar” gathering since July of 2005. The intention of the events is to provide an open and safe environment for community practitioners to share experiences and best practices. It’s also an excellent excuse to have a cocktail and meet other interesting people in the space.
To get an idea of what happens at one of the Roundtables, check out this report back from a previous Roundtable at SAP.
The next Online Community Roundtable is this Weds, 11/28 @ WebEx in Santa Clara.
Email me if you would like an invitation.
What is the Online Community Roundtable, you ask? The Roundtables were created out of my frustration in finding current, relevant sources for community management and strategy, and the especially difficult time I had finding and connecting to peers. The Roundtables are an intentionally under the radar gathering of Online Community Pros to network, share best practices and discuss current challenges. We hold them every month or so throughout the bay area, and the groups size is generally 15-20 people.
Again, email me if you would like an invitation, or are interested in future roundtables.