Tag: Misc

  • Things that kill community – Management loses interest

    I’m very excited by the renewed interest in building customer communities online. My biggest concern is that businesses are NOT thinking through how to make their investments in, and engagements with, their communities sustainable. One of the biggest “killers” of community initiatives that I have seen is when a regime change comes in senior management, […]

  • Still catching my breath from the OCBF

    I plan on posting notes and aggregating all the participant blog posts on Monday. Haev a great weekend!

  • I’m quoted in Inc.

    I made this month’s Inc. Magazine, in the “Ask Inc.” section of the magazine. It’s a small quote, but I got a nice plug for the Online Community Report blog. The question to Inc. was about how to increase activity in a company’s online community. The part of my answer that was quoted (more or […]

  • I find your lack of courtesy disturbing

    Technological Terror I

  • I know we are in a bubble again

    I have predicted that when people start talking on their mobiles while peeing again, we would be in another bubble. As of 3:30 pm yesterday, we are officially in another bubble. ps: I was not the guilty party. pss: what’s up with that people?

  • Cisco: Serious about this Human Network thing

    Mukund at the Best engaging Communities blog called this morning with news that Cisco has acquired is in the process of aquiring Five Apart. I guess they are serious about this “Human network thing. More here. And the official cisco press release.

  • Autodesk Communities

    The Small Company, Big Image blog has published a very flattering post about the Autodesk online communities. It’s really satisfying to see external validation of the strategy that we developed and exectued on over the last few years. Thanks Cynthia!

  • HBR / Ebay Article – Full research published!

    As I mentioned on the OC Report blog… Apologies in advance for being way too excited about this! Francois from the Future of Communities blog just posted an article with access to the full research that Prof. Paul Dholokia from Rice conducted for the Ebay article in the October issue of HBR. Link: Customer service […]

  • New Year, New Job, New Blog

    Hello world, again. Lot’s of change happening, to get 07 off with a bang. First, I left my job at Autodesk to take a job with Forum One Communications. Among other things, F1 runs the Online Community Summit confernce, and also hosts the OC Report blog. I’m coming on as Director of Community and Research, […]