Tag: mattel

  • Mattel – Still batting .000

    My posts from last summer about the Mattel recall crisis have been getting a lot of traffic lately, so I thought I would post an update. We followed Mattel’s guidance on requesting shippers for a replacement (or in certain cases, refund) in August of last year. The follow up from Mattel to date? Nothing. Nada. […]

  • Mattel: How not to handle a PR crisis

    I’m pretty sure Mattel couldn’t possibly be doing a worse job of addressing the current toy recall issue, short of trying to suppress it. As the parent of a 2 year old, who owns several toys from the affected toy lines (but not affected toys), I feel like I have some skin in the game […]