• HBR / Ebay Article – Full research published!

    As I mentioned on the OC Report blog… Apologies in advance for being way too excited about this! Francois from the Future of Communities blog just posted an article with access to the full research that Prof. Paul Dholokia from Rice conducted for the Ebay article in the October issue of HBR. Link: Customer service…

  • New Year, New Job, New Blog

    Hello world, again. Lot’s of change happening, to get 07 off with a bang. First, I left my job at Autodesk to take a job with Forum One Communications. Among other things, F1 runs the Online Community Summit confernce, and also hosts the OC Report blog. I’m coming on as Director of Community and Research,…