Category: small business

  • Community Management as Stewardship – and Happy #CMAD!

    stew·ard·ship : the conducting, supervising, or managing of something;especially : the careful and responsible management of something entrusted to one’s care <stewardship of natural resources> In the run up to Community Manager Appreciation Day, I’ve had a lot of conversations about the evolving role of the community manager. One topic keeps surfacing during all the conversations, no matter […]

  • Online Communities: Surviving & Thriving Webcast

    The archive for Online Communities: Thriving in the Economic Downturn Webinar”>Online Communities: Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: On the webcast today, I was joined by Thor Muller of Satisfaction, Chris Kenton of SocialRep and Scott Wilder […]

  • Local Community and Radical Transparency

    I think a lot about the concept of community, and community member’s responsibilities back to the “commons”. I live in a small town in Marin called Fairfax. If you have ever driven or ridden from San Francisco out to the Pt Reyes, coast, you have probably passed through. Among the many things that make the […]