Category: Open Innovation

  • Developing Communities for Collaborative Innovation

    Developing Communities for Collaborative Innovation

    This is a short post to recap the online workshop I did with David Spinks of CMX about developing Collaborative Innovation Communities. Below you will find an overview of the session, the slide deck from the session, a link to the companion worksheet and the working list of brand-based CI communities and innovation platforms we’ve…

  • Announcing the C3/A3 Project: The Connected Future of Communities, AI & Automation

    Announcing the C3/A3 Project: The Connected Future of Communities, AI & Automation

    A new set of technologies is emerging to augment human cognition (AI), enhance human agency (Agents) and shape digital experiences and outcomes by taking advantage of a rich set of tools and APIs (Automation). We see these three technological forces (AI, Agents and Automation) as the next immediate wave of disruption in digital experience, and…

  • Building Modern Communities #SwarmConf

    I was honored to be asked to keynote the SWARM Community Managers Conference in Sydney this week, hosted by conference Co-Founders Alison Michalk and Venessa Paech. The conference featured a range of topics and an impressive group of expert practitioners sharing their views on Community building. My keynote focused on the need for a modern…

  • To Develop a Community, Think Network First

    We need a new and more holistic approach to develop modern communities. Using network as a blank canvas allows you to create strategy from drawing from the largest possible pool of value. Thinking “Network” means you are considering the full set of relationships among stakeholders, assets, and increasingly, artificial intelligence actors that could potentially be…

  • Develop Your Networked Business Pilot in Less Than an Hour: Worksheet

    Develop Your Networked Business Pilot in Less Than an Hour: Worksheet

    Many organizations are struggling to understand and respond to the changes being driven by the Collaborative (some say On Demand or Sharing) Economy. A simple way to get started is to think about 1) what assets you have to offer and 2) how digital networks enable distribution, usage of and collaboration with those assets. This process is…

  • Want to Know What Community Members (a.k.a. Customers) Need? Just Ask.

    Are you “Member Shy”? In its most basic form, a community strategy is a balance of an organization’s goals and its member’s (a.k.a customer’s) needs. Organizations have methodologies for developing goals and objectives, yet I continue to be surprised at how many organizations are missing research as a core part of their online community development process. Even for organizations…

  • Preview of the Brands & Collaborative Economy Research Project

    In March I embarked on a series of qualitative research projects to help organizations prepare for the disruption and opportunity emerging from the Collaborative Economy, and understand what resources they need to be successful. Wave 1 responses are in and the analysis is almost finished. I wanted to share a preview of the results to date. The full set of results will be published…

  • Opportunities for Brands in the Collaborative Economy

    Opportunities for Brands in the Collaborative Economy

    You’ve probably been hearing a lot about the Collaborative Economy lately. The key question many brands are asking: How do I get started? The good news? You may already have. Most organizations have an existing online customer community (or communties). Most are as simple as technical support forums, but many organizations have explored community engagement…

  • The Collaborative Economy Honeycomb v2: 6 Industries Added

    The latest version of the Collaborative Economy Honeycomb – visualizing the industries showing meaningful growth and / or activity – has been released on Jeremiah Owyang’s blog. The new version adds 6 new industries: Health & Wellness Logistics Corporate (Platforms) Utilities Municipal Learning   You can get multiple versions of the Honeycomb file, a directory…

  • The Collaborative Economy – A Comprehensive Overview from the P2P Foundation

    The Collaborative Economy – A Comprehensive Overview from the P2P Foundation

    I stumbled on the following report from the P2P Foundation, and it was too good (and comprehensive) not to share. The main caveat with the doc is that it was published in 2012 and not 100% current with trends… but with that said, the content is generally helpful, and the editors / researchers were very…